Refund & Returns

Because every MemoKart product is custom-made specifically for each customer based on the photos and requirements you provide, our refund and return policy differs from standard retail products.

Custom Orders

As all Realistic Memory Frames and Soft Copies are personalized, we do not accept returns simply due to a change of mind once editing work has begun.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and share clear photos of the product along with a mandatory unboxing video. We will arrange a replacement or refund depending on the situation.

Revisions

We allow multiple revisions on your preview as applicable under our Terms & Conditions. Once the composition work has been completed and approved, changing the original photo, replacing a person, or changing the selected position/pose is considered new work and may incur additional charges.

Advance Payment

Orders are confirmed with a 50% advance payment. The remaining amount is collected after you approve the preview and before final delivery.

This is a placeholder Refund & Returns page. Replace this content with MemoKart's final, legally-reviewed policy before publishing the site.